Privacy Policy KatakWin

Welcome to the Privacy Policy KatakWin. This document is the official statement by KatakWin regarding how we manage the personal information you share with us when using our online gaming platform at katakwin.vu.

We recognise that your personal data is a significant trust. KatakWin is therefore committed to ensuring that every piece of information you provide is handled responsibly, transparently, and in accordance with the applicable laws in Malaysia, including the Personal Data Protection Act 2010 (PDPA).

By using the KatakWin platform, registering an account, making a deposit, or simply browsing our website, you are deemed to have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately.

This policy should be read together with Terms and Conditions KatakWin and other related documents published on our official website. In the event of any conflict between those documents, this Privacy Policy shall take precedence in matters relating to personal data management.

KatakWin collects your personal data through several key channels: account registration, platform usage, financial transactions, interactions with our support team, and information collected automatically when you browse our website.

We only collect data that is strictly necessary to provide quality services, ensure the security of your account, and comply with legal requirements. We do not collect irrelevant or excessive data.

KatakWin uses your personal data solely for lawful and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: Create and maintain your account, process registration, verify your identity through the KYC process, and enable you to log in securely.
• Transaction Processing: Process all fund deposits and withdrawals accurately and securely using Malaysian local payment methods including FPX, Touch 'n Go eWallet and Boost.
• Platform Security: Detect and prevent fraud, money laundering, account abuse, and activities that violate our terms of service.
• Service Improvement: Analyse usage data in aggregate (without identifying individuals) to enhance the gaming experience, streamline the interface, and improve platform performance.
• Communications: Send important notifications regarding your account, security updates, transaction information and responses to customer support inquiries.
• Marketing (with consent): If you have consented to receive marketing communications, we will send you information about KatakWin promotions, bonuses and exclusive offers.
• Legal Compliance: Fulfil legal obligations related to anti-money laundering (AML), counter-terrorism financing, and reporting requirements to the relevant authorities.

KatakWin will not use your data for any purpose other than those stated in this section without first obtaining your additional consent.

The security of your data is KatakWin's absolute priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against unauthorised access, disclosure, alteration or destruction.

• 256-bit SSL Encryption: All data transmitted between your device and KatakWin's servers is encrypted using TLS 1.3 protocol with 256-bit encryption keys — the same standard used by leading banking institutions.
• Secure Servers: Your data is stored in high-grade data centres with strict physical access controls, redundant cooling systems, and 24/7 security monitoring.
• Internal Access Controls: Only specifically authorised KatakWin staff may access your personal data, and every access is recorded in a strict audit log.
• Two-Factor Authentication (2FA): You can enable 2FA in your account settings to add an extra layer of protection that prevents unauthorised access even if your password is compromised.
• Regular Security Assessments: Our platform undergoes regular penetration testing and security audits by independent experts to identify and address any vulnerabilities.

Data Retention Period: KatakWin retains your personal data for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we retain certain records for a minimum of 7 years in accordance with Malaysian anti-money laundering laws. Data that is no longer required will be destroyed in a secure manner.

KatakWin not sell, lease or trade your personal data to any third party for their marketing purposes. However, in certain limited and controlled situations, we may share your information with the following parties:

• Payment Service Providers: Required transaction information is shared with approved payment processors (such as FPX providers and e-wallets) solely for the purpose of processing your deposits and withdrawals.
• Game Software Providers: Our third-party game providers may receive game session data necessary to run the games, but they do not receive your personally identifiable information.
• Legal Authority: KatakWin will disclose information to authorities such as Bank Negara Malaysia, the Royal Malaysia Police, or other government agencies when required by court order or applicable law.
• Audit & Compliance: Independent auditors and compliance bodies formally appointed by KatakWin may need to access certain records as part of an agreed audit process.
• Business Transfer: In the event of a merger, acquisition, or sale of KatakWin assets, user data may be transferred to the new entity, subject to prior notification and equivalent protection conditions.

Every third party we work with is required to sign a strict data protection agreement, ensuring they handle your data to the same standard as KatakWin. We do not permit any third party to use your data for their own purposes.

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices, you have the following rights regarding your personal data held by KatakWin:

KatakWin uses cookies and similar tracking technologies to keep the platform running smoothly and to provide you with a better experience. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies we use:

• Essential Cookies: These cookies are required for core platform functions such as login session authentication, account security and basic navigation. They cannot be disabled as the platform cannot function properly without them.
• Performance Cookies: Helps us understand how visitors use our website by collecting statistical information without identifying individuals. This data is used solely to improve platform performance.
• Functionality Cookies: Remember your preferences and settings such as preferred language, display settings and your location so you do not need to re-enter them on every visit.
• Analytics Cookies: We use internal analytics tools to understand platform usage patterns in aggregate for the purpose of continuously improving our services.

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view, manage, delete, or block cookies. Please note that disabling certain cookies may affect the functionality and your experience on the KatakWin platform.

KatakWin takes seriously its responsibility to protect children and minors from accessing our online gaming platform. This platform is strictly for individuals aged 18 and above only.

• KatakWin does not knowingly collect, store or process personal data of individuals under the age of 18.
• Our KYC process is designed to verify the age of all players before they are permitted to make deposits or play with real money.
• Should we discover that personal data has been collected from underage individuals without our knowledge, the account in question will be closed immediately and the data will be deleted as soon as possible.
• Parents or guardians who believe their child may have registered on our platform without permission are encouraged to contact our support team immediately.

KatakWin comprehensively supports responsible gaming initiatives. We use age verification technology and monitoring systems to minimise the risk of access by underage individuals.

KatakWin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we manage user data.

When we make material changes to this policy, you will be notified via:

• In-account notifications when you log in to the platform.
• Email sent to the address registered in your account.
• A notification banner prominently displayed on the KatakWin homepage.
• Update the "Last Updated" date at the top of this document.

Your continued use of the KatakWin platform after the effective date of any policy amendments constitutes your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how your data is managed.

If you have any questions, concerns or complaints regarding this Privacy Policy or how KatakWin handles your personal data, our team is ready to assist you at any time.

You can reach us via:

• Live Chat: Click the chat icon in the bottom-right corner of the platform to connect with our support agents, available 24 hours a day, 7 days a week including public holidays.
• Privacy Email: Send your privacy inquiries to [email protected] with the subject line "Privacy Enquiry" for a response within 1–2 business days.
• Account Section: Log in to your account and navigate to the "Privacy Settings" section to manage your data preferences directly.

We are committed to responding to all privacy-related inquiries within a reasonable timeframe and providing clear, satisfactory answers to every KatakWin platform user.